Pool game Terms & Conditions — A Complete Guide for Members

1Account Registration & Eligibility

To open an account on pool game, you must meet the following conditions. pool game reserves the right to close any account at any time if these Terms & Conditions are not followed.

• You must be at least 18 years of age at the time of registration.
• Each person may only register one account. Opening multiple accounts is strictly prohibited.
• You must provide your correct name, date of birth, mobile number, and payment details during registration. Providing false information may result in account termination.
• Pool game may request a National ID or other documents for identity verification at any time.
• Keeping your login credentials confidential is your responsibility. Allowing third parties to access your account is strictly prohibited.
• Pool game reserves the right to decline any account registration without providing a reason.

2Deposit & Withdrawal Policy

The rules and conditions governing financial transactions on pool game are set out in detail below. All members are required to comply with these terms.

• The minimum deposit amount is BDT 200 and the minimum withdrawal is BDT 500.
• We accept bikiash, Nagad, Rocket, bank transfer, and USDT for deposits.
• Withdrawal requests are typically processed within 30 minutes to 24 hours.
• KYC verification must be completed before a withdrawal can be made.
• Withdrawals must be made using the same payment method used for the original deposit.
• Bonus balance cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• Pool game reserves the right to place withdrawals on hold in the case of suspicious transactions.

3Bonus & Promotion Terms

Pool game offers a variety of bonuses and promotions. Each bonus comes with its own terms that must be followed.

• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• Wagering requirements for bonuses typically range from 10x to 30x. Please check the specific bonus page for exact details.
• Each bonus has a set expiry period. Bonuses that are not used within the specified time will be forfeited.
• Attempting to claim multiple bonuses from the same IP address or device will result in all bonuses being cancelled.
• Pool game reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is identified, the account may be permanently suspended.

4Prohibited Activities

The following activities are strictly prohibited on pool game's platform. Any violation of these Terms & Conditions will result in strict action.

• Creating multiple accounts or using another person's account.
• Using any software, bots, or automation tools to play games.
• Any attempt to manipulate game outcomes.
• Using pool game for money laundering or any illegal financial activity.
• Threatening, harassing, or defrauding other members.
• Hacking or any form of technical attack on pool game's systems.
• Registering with a false identity or forged documents.

5Betting Rules

The following Terms & Conditions apply to Sports Betting and casino games on pool game.

• Once a bet is confirmed, it cannot be cancelled.
• If a bet cannot be processed due to a technical issue, the stake will be refunded.
• If an event is cancelled or postponed, pool game will act in accordance with its established rules.
• Odds in live betting can change at any time — the odds at the moment your bet is confirmed are final.
• Pool game reserves the right to void any bets placed on clearly erroneous odds.
• Each game has its own minimum and maximum bet limits.

6Account Closure & Suspension

Pool game may temporarily or permanently close any account under the following circumstances.

• If the Terms & Conditions are violated.
• If identity verification fails or incorrect information is provided.
• If an account has been inactive for an extended period (12 months or more).
• An account can be closed at the member's own request.
• Under the Responsible Gaming policy, members may voluntarily impose restrictions on their own accounts.

If there is a valid balance at the time of account closure, pool game will attempt to return those funds through the designated process — however, this does not apply to accounts closed due to a violation of the rules.

7Responsible Gaming

Pool game believes gaming should be a source of fun, not financial stress. That's why pool game provides a range of responsible gaming features for its members.

• Members can set their own deposit limits, betting limits, and loss limits.
• You can lock your account for a set period of time if needed.
• Pool game never encourages gaming addiction.
• If you feel that gaming is having a negative impact on your life, please contact support immediately.

8Limitation of Liability

The following matters are expressly excluded from pool game's liability under these Terms & Conditions.

• Issues with game or bet processing due to internet disconnection.
• Transactions may be delayed due to third-party payment providers.
• If an account's security is compromised due to the member's own negligence.
• If services are suspended due to government regulations or legal requirements.
• Force majeure events — including natural disasters, war, or pandemics.

9Privacy & Data Protection

Pool game is committed to protecting your personal information. Our data collection and usage practices are described in detail in our separate Privacy Policy.

• Pool game never sells your personal information to third parties.
• All data is secured with 256-bit SSL encryption.
• Pool game is legally required to share information with regulatory authorities when requested.
• You have the right to know how your information is being used.

For more details, visit our Privacy Policy Read.

10Right to Amend Terms & Conditions

Pool game reserves the right to update these Terms & Conditions at any time. Any changes will be communicated via a notice on the site.

• Members will be notified by email or SMS in the event of significant changes.
• Continued use of pool game after any changes takes effect will be considered acceptance of the updated terms.
• The date of the most recent update will always be displayed at the top of the page.